HipChat: Providing instant chat support to customers

Objective

Does HipChat provide instant chat support to customers?

Environment

Data Center / Cloud

Procedure

HipChat is a collaboration hub and instant communication tool. It allows you to chat with team members and see changes to issues in JIRA (includes Service Desk). Although HipChat was built for internal collaboration within an organization, it does have features for guest access to allow external users to join in as well. While the guest access feature was not designed or developed for external support use case, it is possible to develop a custom integration between HipChat and Service Desk to allow spin up of ad-hoc rooms in HipChat. To develop such solution, you can use the HipChat REST API alongside JIRA and JIRA Service Desk REST APIs to build this custom solution on your own.

For the functionality, while integrating HipChat and JIRA (includes Service Desk) check out: Configuring JIRA with HipChat. Refer to HipChat integrations for more tools.

If you'd like to outsource the building of this customization, you can engage with one of our Atlassian Solution partners who specialize in building custom integrations for Atlassian applications. Browse our Partners directory for a list of partners in your area or by specialization.

Additional Information

  • HipChat Blog for Guest access.

 

Last modified on Jul 27, 2017

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