HipChat: RFI (Data Center)


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Vendor Name


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Sydney, NSW, 2000, Australia

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California Texas
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Japanese Office Location

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Does your company, have a stable financial background and profile? 

We like to think so! Also, here is CNBC's profile on Atlassian

Does your company have satisfied customers who can provide you with a reference? If yes, provide details.

Yes. We have lots of customer case studies and voice of the customer interviews and references are often available on request.

Please provide your number of employees/consultants/developers.

We're growing, quickly! As of last count, we are at about 3,100+ employees internationally.

Please give a brief overview of your company’s history.

From About us:
  • Co-CEOs started the company in college with a $10,000 credit card
  • Reached 2,000 customers in 2004
  • Hit 10,000 customers in 2009
  • 8 offices in 6 different countries
  • 3,100+ employees and growing
  • Recorded $103 million in revenue in 2011, without one salesperson 
  • Profitable since founding in 2002—44 quarters of profitability
  • Compounded annual growth rate of 47 percent for five straight years
  • 75,000+ clients and growing
  • Top clients include Facebook, NASA, Netflix, Twitter, Audi, LinkedIn, Netflix, Zynga, eBay, DowJones, BMW, and Nike. See more at atlassian.com/customers.


All Atlassian Products

(info) For detailed descriptions and overviews of all of our products visit our website.
Confluence is where you create, organize and discuss work with your team(s).
Team Calendars for Confluence Align people, projects, and events.
Confluence Questions Ask questions, find answers, become an expert. Harness the knowledge in your organization.
JIRA Capture and organize your team's issues, prioritize and take action on what's important, and stay up-to-date with the work that's going on around you.
JIRA Agile Agile project management for scrum and chanson teams. Creating and estimating stories, building a sprint backlog, identifying team commitment and velocity, visualizing team activity, reporting on team progress – JIRA Agile makes all these things easier than ever before.
JIRA Service Desk Deliver an effortless service experience with powerful ticket management, an intuitive self-service portal, advanced SLAs, and real-time reporting.
JIRA Portfolio Connect strategic goals to development realities.
JIRA Capture Rapid bug reporting for session-based web application testing.
HipChat HipChat is a private chat service built for businesses. Share ideas, files in persistent group chat rooms, video chats, and more.
HipChat Data Center

HipChat Data Center is a self-hosted, enterprise chat version of HipChat that you can run on your own network.

Stash Create and manage Git repositories, set up fine-grained permissions, and collaborate on code - secure, fast, reliable and behind the firewall.
Bitbucket Store all of your Git and Mercurial source code in one place, in the cloud, with free unlimited private repositories, including issue tracking, wiki and pull requests.
FishEye FishEye provides a read-only window into your Subversion, Perforce, CVS, Git, and Mercurial repositories, all in one place. Keep a pulse on everything about your code: Visualize and report on activity, integrate source with JIRA issues, and search for commits, files, revisions, or people.
Crucible Review code, discuss changes, share knowledge, and identify defects with Crucible's flexible review workflow. It's code review made easy for Subversion, CVS, Perforce, and more.
Bamboo Continuous integration, deployment, and release management.

Supported platforms

Can HipChat support... More Information
What are the system requirements for HipChat Data Center? System Requirements for HipChat Data Center


General HipChat Information

Does HipChat support...
More Information
Is HipChat available on native desktop apps? Yes HipChat Downloads 
Is HipChat mobile app available for all iOS, Android, and Windows? Yes

HipChat Downloads

Hosting option: Data Center (on premise) Yes HipChat Data Center only
Hosting option: Cloud (hosted) Yes HipChat: RFI (Cloud)
Access to the source code? No Do I get access to the HipChat source code?
Voice calling Yes
Video 1:1 calling Yes
Video group calling Yes
  • Officially available for HipChat Cloud. See this blog.
  • Not officially available for HipChat Data Center yet but possible with integrations (Google Hangout, Appear.In). Official feature request is tracked here: HCPUB-297 - Getting issue details... STATUS


1:1 messaging Yes


Turn-off 1:1 messaging Yes (Data Center only)
  • Only for HipChat Data Center from Group admin > Preferences. If disabled, nobody can 1-1 chat (including admins).
Group messaging Yes  
Screen share Yes
Retention settings Yes
Guest acces Yes

Guest access


Turn-off Guest access Yes (Data Center only)
  • Only for HipChat Data Center from Group admin > Preferences. If disabled, rooms cannot have guest access enabled. Any existing rooms with guest access enabled will have it disabled.
Language moderation feature No  
File sharing Yes  
File storage Yes
  • 5 GB for HipChat Cloud
  • Unlimited for HipChat Plus and HipChat Data Center
Location of file storage Yes
  • For HipChat Cloud, the files are stored on Amazon's S3 Data Centers and get a unique URL.
  • For HipChat Data Center, the files are stored locally in the VM. It uses a storage system similar to S3 called Cumulus. It is, functionally, an S3 storage system.
Backup uploaded files Yes
Encrypt uploaded files No  
Restrict user domain registration Yes (Data Center only)
  • Only for HipChat Data Center from Group admin > Preferences.
  • Unavailable on HipChat Cloud. Feature request is tracked here: HCPUB-1593 - Getting issue details... STATUS
Disable/enable video feature Yes (Data Center only)
  • Only for HipChat Data Center from Data Center admin > Video

Hide message previews on mobile notifications

Yes (Data Center only)

(info) Functional differences in Atlassian Cloud


Licensing and Purchasing

Licensing question Answer More Information
What is the price of HipChat Data Center? User tier based What does HipChat Data Center cost?
Is there a renewal cost for HipChat Data Center license? Yes What does it cost to renew my HipChat Data Center license?
Is support included with license purchase? Yes
Product demo Yes

HipChat Demo

Implementation assistance Other By Atlassian Solution Partners 

(info) HipChat Licensing and Pricing FAQ


User Management and Security

Does HipChat... Yes/No/Other More Information
Integrate with LDAP for authentication and user management Yes (Data Center only)


Integrate with Google Apps for user management Yes (Cloud only)


Connecting HipChat Data Center to JIRA Yes (Data Center only) Connecting to Crowd or Jira Applications for User Management
Connecting HipChat Data Center to Crowd Yes (Data Center only) Connecting to Crowd or Jira Applications for User Management
Maximum number of licensed users per application 5000 Deploying for 5000+ users?
Use a role-based model for access Yes Roles and Permissions
Provide number of users using the application Yes The information can be obtained from Data Center admin > Status (https://hostname.domain.com/Data Center_admin/status) or from the terminal/command-line "hipchat stats -w"
Have a separate interface for the Administrator user Yes Roles and Permissions
Provide granting and revoking privileges Yes Roles and Permissions


Security and Compliance

Does HipChat... Yes/No/Other More Information
Does HipChat Data Center have adjustable chat history retention settings Yes


Authentication Yes Username (email address)/password

Provide single sign-on

*Yes (Cloud only)
Account provisioning process
  • Self-registration
  • System generation
  • Manual admin creation


Required to change the password after

the first login?

  • Yes - LDAP password policy
  • No - For application
Does password display in clear text? No Hashed

Are credentials stored in clear text? 


Is the Auto-Complete feature turned off on the login page?

User credentials transmitted over an encrypted channel Yes  
Account lock feature Yes  
Number of failed attempts to lock the application Login rate limit:
5 login attempts in 5 minutes
Unlocking the account Yes Through application administration
Store username and password Yes  
Password recovery Yes  
Shows generic error message if username/password is incorrect Yes  
Does the browser cache a user’s login? Yes  


Search and Navigation 

Does HipChat support...
More Information
Searchable message history Yes 
  • HipChat Cloud: 25,000 messages
  • HipChat Plus and HipChat Data Center: Unlimited


Importing, Exporting, and Backup

Does HipChat .... Yes/No/Other  Further Information 
Save application data on user's computer Yes

Client data and local cache (up to 75 messages per room per session. The local
cache is wiped on logout).

Send data to external systems/applications Other

We use add-live if peer-to-peer connection fails.
Video Chat and Screen Sharing

Load data from external systems No Clients reach out to HipChat.com for updates only but no data is sent.
Data get processed in public clouds like AWS No

All data is stored locally on your Data Centers. 
Push notifications are relayed from HipChat Data Center to barb.hipch.at -> GCM/APNS -> device.
You can disable push notification or block via a firewall.

HipChat technology details

For HipChat, What are the...
More Information
Language(s) used for development? Python, Ruby, Chef  

Database technologies used for
user management and room message history

  • MariaDB (MySQL)
  • Elastic Search (Lucene)
  • Redis (cache)



Involved technologies



Does HipChat ..
More Information
Log authentication events? Yes 


Manage confidential data? Yes  
Log all create/modify/delete activities to a specific user? Yes  
Monitor application logs Yes Application admin
Log any sensitive data in clear text? Yes Basic user info and message data

Where are the logs stored?

/var /log  
Duration of log storage Rotated every night,
kept compressed indefinitely


Atlassian and other Integrations

Does HipChat integrate with... Yes/No/Other More Information
Confluence Yes Use Hipchat and Confluence together
JIRA Yes  Linking HipChat and JIRA
Bitbucket Yes  Integrating with Bitbucket Cloud
Other Integrations Yes
Last modified on Aug 22, 2017

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