JIRA Service Desk: Agents vs. End Users

Jira Service Desk Evaluator Resources

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JIRA Service Desk agent’s vs End users


Server/ Cloud


In JIRA Service Desk, end users can contact agents through email, or through the customer portal. An end user needs no license for submitting the tickets. End users are considered as customers, and customers are unlimited and free in JIRA Service Desk. They will have a username and password to access their tickets, but they will not have access to the back-end application.

If you also have a JIRA Core or a JIRA Software license, your teams can work together closely in JIRA Service Desk without increasing your agent costs. JIRA Core and JIRA Software users can be granted Browse and Comment permissions on JIRA Service Desk projects. They can view, be @mentioned, and add internal comments, without adding to your agent price.

With JIRA Service Desk, you're only accountable for the number of agents you have in your system. Your customers are unlimited, so are the number of projects you can create.


Additional Information

Here are details that provide insight information about JIRA Service Desk.


1.General information on JIRA Service Desk.

2.JIRA Service Desk pricing and agent tier details.

3.Weekly JIRA Service Desk demonstrations.

4. For frequently asked questions on JIRA Service Desk.

5. A brief demo video on JIRA Service Desk.

6. JIRA Service Desk Webinar.

7.To get familiar with JIRA Software basics, Click JIRA 101 OR Atlassian University.





Last modified on Dec 15, 2016

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