Jira Service Desk: Auditing capabilities

Jira Service Desk Evaluator Resources

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Question

What are the auditing capabilities in Jira Service Desk? What functionalities can I find under the tabs Worklog, History, Activity, Transitions?

Environment

Server/Cloud

Answer


Worklog

This tab is linked to the time tracking feature. Every time a log is added in the time tracking feature of this ticket, it shows up under this tab.


History Tab 

The History tab is a record of changes made to an issue, including:

For each change, the following is recorded:

  • the person who made the change
  • the time at which the change was made
  • if an issue field was changed, the new and old values of the field


Activity

While on the history tab you'll see all the changes, especially what has been removed, on the activity tab you'll only see what has been added and updated with a nicer display. You can also get the content of this tab as an RSS feed


Transition 

This tab will show all status changes for the ticket, the time the ticket has been under this status, and the number of times the issues has been transitioned between two specific status

Last modified on Jul 20, 2018

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