Jira Service Desk: Bulk Add Customers

Jira Service Desk Evaluator Resources

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Objective

To add customers in bulk in Jira Service Desk

Environment

Server/Cloud


Jira Service Desk Server

If you are deploying Jira Service Desk on-premise and have customer credentials in an LDAP or Active Directory, you can set up Jira Service Desk to create users from that directory.

Note: Default group settings may result in customers provisioned from your identity provider to be licensed in your Atlassian products. To double-check these settings and ensure your customers do not end up consuming paid licenses, you can review user management settings and edit customer access where necessary.

Jira Service Desk Cloud

To bulk add customers from your Identity Provider (IdP):

Atlassian Access, our security and centralized administration software, allows you to integrate your Atlassian Cloud products with your identity provider, so you can provision users and groups in your Cloud products with ease.

If you use Google Apps, follow the instructions on Enable or disable G-Suite integration to integrate your Cloud site with G-Suite. The setup process will prompt you to choose which users and groups you would like to sync in your Atlassian Cloud products.

To manually bulk add customers:

Adding customers is done on the Project level. While logged into your Atlassian Cloud site, navigate to Projects > Project Name > Customers > Add Customers. You can add multiple emails at once when inviting. You can copy/paste from a .csv, as they should parse into the invite window. Just click Enter after you paste, and they all should parse into individual invites as long as they are delineated by a space or a comma (which they should already be if you copy from a .csv). This invite will send an email to the customers, asking them to complete their username and password creation to access the system.




Last modified on Aug 27, 2019

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