Jira Service Desk: Can you apply boards to Jira Service Desk projects?

Jira Service Desk Evaluator Resources

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Objective

Can you show Jira Service Desk issues on a board?

Environment

Server/Cloud

Procedure

Jira Service Desk does not ship with boards functionality. Boards are a feature that comes with Jira Software Cloud/Server and with Jira Core Cloud in the form of Jira Core boards.

If your Jira Service Desk Server instance is installed on the same server as a Jira Software instance, or if your Jira Service Desk Cloud instance is on the same Cloud site as a Jira Software instance, you could edit the JQL of an existing Jira Software board to include issues from Jira Service Desk projects.

Within the new Jira Cloud experience, you can edit the JQL of a board by visiting your board, clicking on the menu (...) > Board settings. 

You can also add an Atlassian Marketplace app called Comala Canvas that adds board functions to Jira Service Desk and Jira Core Cloud and Server.

 






Last modified on Jun 11, 2018

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