Jira Service Desk: Edit Customer Notifications

Jira Service Desk Evaluator Resources

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Question 

Is it possible to edit customer's notifications (e-mail) ? 

Environment

Server/Cloud

Procedure

You can easily edit outgoing customer notifications in Jira Service Desk by going to Project settings > Customer notifications. 

You can set up rules in order to send a specific email notification after performing a certain action. You can learn more about customizing those rules and the notifications sent here.

All customers notification comes in a template that includes a subject, and a footer. It's possible for you to modify this template by clicking on "Edit Templates". In the template, you're also able to style your notification with HTML and CSS. 




Last modified on Mar 29, 2018

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