JIRA Service Desk: The Difference Between JIRA Service Desk and JIRA Software/Core
What are the differences between JIRA Service Desk and JIRA Core?
JIRA Core is for internal teams to track and work on projects/issues together. For instance, a marketing team working on a campaign. It takes the JIRA workflow engine and caters it for business teams to develop organized, easy to use, task-oriented projects. Whether the tasks needed are a simple to-do list or a robust 7 step workflow with heavy automation, JIRA Core is built to adapt all of your requirements. You can check out some introductory documentation here and our getting started guide here.
JIRA Software is similar to JIRA Core, with extra functions for development teams using Agile/Kanban methodology.
JIRA Service Desk is for teams who receive incoming issues/requests from other teams/customers. For example, receiving hardware requests from other employees. It has extra features that let its projects function as service desks, like service level agreements, reports, queues, accepting issues over portal or email, and more.
JIRA Service Desk is designed specifically for end-users to submit tickets to a help desk team. JIRA Service Desk requires licensing only to your agents. You can check out some introductory documentation here and our getting started guide here.
Further, JIRA can be very technical and overwhelming for people who are not using it regularly for their work. JIRA Service Desk lets these users submit tickets quickly and easily through a simple interface, but still gives your service desk team the power of the JIRA platform.