Jira Service Desk: What is JIRA Service Desk ?

Jira Service Desk Evaluator Resources

On this page

Still need help?

The Atlassian Community is here for you.

Ask the community

Question

What is Jira Service Desk?

Environment

Server/Cloud

Answer

Jira Service Desk is our ticketing system for teams who receive incoming issues/requests from other teams/customers. For example, receiving hardware requests from other employees or support request from your customers.

It has features such as service level agreements, reports, queues, accepting issues over portal or email, and more: 

Jira Service Desk can be used both internally and externally. It is ITIL certified by Pink VERIFY™ for service request fulfillment, change management, incident management, and problem management.

You can check this short Youtube video and this feature page to get an overview of what Jira Service Desk is.

The best way to see if this could be a good ticketing system for your use case, you can sign up for a Cloud trial or download a Server version. Our free evaluations are provided with no limitations on functionality and with no commitment.

Last modified on Mar 29, 2018

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.