Jira Service Management: Approvals

Jira Service Management Evaluator Resources

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Objective

Do I need a license to approve a ticket in Jira Service Management?

Environment

Server/Cloud

Procedure

You do not need a license to approve a ticket in Jira Service Management. Anyone with application permission like admin, agent or customers, can be an approver.

If the approver is a customer it simply needs to be added to the customer list.





Last modified on Nov 9, 2020

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