Jira Service Management: Call Center/Phone Integration

Jira Service Management Evaluator Resources

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Can Jira Service Management be integrated with a phone system to turn phone calls into tickets?




If your team receives phone calls or other types of 'tap on the shoulder' requests, agents easily can raise requests on behalf of a caller through the Raise a Request button on the project sidebar. Out of the box, there is not direct telephone/call center integration.

However, one of the vendors from the Atlassian marketplace has built an add-on called Call Center for Jira Service Management as a solution for phone/call-center integration with Jira Service Management. With this add-on, your customers have the flexibility to open new service requests over the phone, as well as the web. Just choose your dial-in number and define your voice prompts.

Last modified on Nov 9, 2020

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