Jira Service Management: Customer Satisfaction Surveys (CSAT)

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How can I collect customer satisfaction feedback (CSAT) using Jira Service Management?




CSAT functionality comes out of the box with both Jira Service Management Server and Cloud. You can read more about functionality on in Collecting customer satisfaction (CSAT) feedback.

Measuring customer satisfaction can help you better understand your customers and improve service levels. Jira Service Management provides a simple, built-in mechanism to collect customer feedback.

Key features include:

  • Simple customer workflow to provide feedback on resolved issues
  • Customer satisfaction scores are visible within resolved issues and on agent queues for resolved issues
  • View customer satisfaction report for a service project with a single click
  • Easily create and view custom reports and trend graphs based on satisfaction scores

Click here to know more on CSAT (Customer Satisfaction Surveys) using Jira Service Management, but there are also Atlassian Marketplace add-ons that extend this functionality further.


Last modified on Nov 23, 2020

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