Jira Service Management: Customers Organizations vs. Atlassian Cloud Organizations

Jira Service Management Evaluator Resources

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What are Organizations within Jira Service Management? How are these different from verified domain Organizations in Atlassian Cloud?




Organizations in Jira Service Management and Organizations in Atlassian Access are not related and are independent. 

Organizations in Jira Service Management:

Organizations in Jira Service Management are entities that you can organize your customers into.
You can enable the ability for Jira Service Management customers who are part of the same Organization to share requests with other members of their Organization.
See more in Jira Service Management: Grouping Customers into Organizations

Your Jira Service Management administrator can surface the Organization field onto a Jira Service Management issue by adding it to a Service Management screen or use the Organization field in JQL searches or queries to narrow down issues based on Organization field.

Organizations in Atlassian Cloud:

Within Atlassian Access, our Cloud authentication solution, an organization provides a centralized way to manage your domains and users.
See more on creating an Organization and verifying a domain in Organization administration and Domain verification.

Once you create an organization and verify your domains, all the Atlassian accounts with email addresses from those domains become managed by your organization in Atlassian Access for all your Atlassian Cloud products. 
Atlassian Access allows you to enforce security policies (such as password policies) and manage user authentication by providing SAML SSO and two-step verification.

Last modified on Nov 9, 2020

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