Jira Service Management: Does Jira Service Management need Jira Core or Jira Software?

Jira Service Management Evaluator Resources

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Objective

Does Jira Service Management need Jira Core or Jira Software?

Environment

Server/Cloud

Procedure

Prior to Jira Server 7.x and Jira Service Management 3.0, Jira Service Management was an app installed alongside a core Jira product. You can find these corresponding versions online, but these are not recommended for download because these versions have reached End of Life. Some versions also have different licensing models (e.g. customers are included as licensed users) compared to Jira Service Management today, which is licensed based on agents (users able to edit/work on requests) while customers (users submitting requests) are free.

As of Jira Server 7.x and up, Jira Service Management is now a standalone product with our Jira family able to be purchased, licensed, and installed on its own. If you're installing Jira Service Management on top of an existing Jira application, please see our Jira Service Management version history page to see which versions of Jira Service Management are compatible with corresponding versions of Jira Server.

If you're interested in more details on how Jira Service Management works with Jira Core or Jira Software, please see How Jira Service Management works with Jira Core/Software.





Last modified on Nov 9, 2020

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