Jira Service Management: How does the Customer view differ from the Agent view in Jira Service Management?
How does the Customer view differ from the Agent view in Jira Service Management?
While using Jira Service Management, the view a customer has is different than that of the agent. For an example of what the Customer sees when they file a new Jira Service Management request refer to screenshot below under CUSTOMER VIEW. For additional details on configuring the customer portal, check out our documentation.
Additionally, customers have the option of creating and working on requests from their email. For additional details check out our documentation on enabling email requests.