Jira Service Management: Import from other service desk platforms

Jira Service Management Evaluator Resources

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Objective

How can I import data from other Service Management platforms into Jira Service Management?

Environment

Server/Cloud


Procedure

Cloud:

You would be able to import issues into Jira Service Management using CSV or JSON

See Migrating from other issue trackers for best practices for importing your issues into Jira Service Management.

You would also be able to import data from Trello or from Bitbucket into a Jira Cloud project directly. 

Server:

For Jira Service Management Server, see Migrating from other issue trackers for an extensive list of what the bundled Jira importers plugin supports.

Data beyond issues:

If you're interested in integrating Jira Service Management with Confluence to provide customers with a self-serving knowledge base, you can find detail online on importing content into Confluence.

For data within project beyond issues, our Atlassian Solution Partners offer migration services. 

Last modified on Nov 23, 2020

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