Jira Service Management: Project Templates
What are different project templates in Jira Service Management?
In Jira Service Management, the project types are templates used for a quicker service project setup. The IT Service Management template was built for IT teams to get started quickly with request types, workflows, etc. specific to IT use cases. For example, the IT template includes common ITIL requests such as:
Incident - An issue your customer experiences, Ex. cannot log in.
Problem - An issue with your actual system, Ex. authentication module not working in production.
Change - A request for a change to a managed system, Ex. upgrade version of an application.
Service Request - a general IT help request, ex. my keyboard doesn't work.
And the Basic Service Management template covers basic help desk needs that enable non-technical service teams to get started quickly, but they can be changed and configured any way you see fit. It includes default issue types like:
Access - To request a new account, system access, or password.
Fault - Track system outages or incidents.
IT Help - For general IT problems and questions.
Purchase - Request and track items that need to be bought.
All of these defaults can be edited to build the exact type of service project you need for all of your teams.