Jira Service Management: Why are customers not getting notifications?

Jira Service Management Evaluator Resources

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Objective

Why are Jira Service Management customers not getting notifications? / In what instances Jira Service Management customers stop receiving notifications?   


Environment

Server/Cloud


Procedure

Use-case – 1

When creating the issue, did you use the 'Create' button at the top of the screen? If so, the issue is considered an internal JIRA issue, and not a Jira Service Management issue. You can check this by opening the issue and looking on the right, for a section called "service project request". If the Request Type line says ‘None’, then Jira doesn’t consider this as Jira Service Management issue.

You can click the pencil icon and assign a request type manually. But better yet, you can make issues as Jira Service Management issues right off the bat, by clicking the Raise a Request option on the project's left sidebar. After selecting the request type, you can choose for whom you are raising the issue, and they should receive notifications as normal.


Use-case -2

Jira Service Management notifications may be disabled. You can check that quickly, by following the steps listed here.

 






Last modified on Nov 9, 2020

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