Managing application access
Objective
How can I manage application access to reduce license count within the company?
Environment
Server/Cloud
Procedure
Application access settings let you control which people have access to which applications. To manage application access for your users, go to Settings> User management and then, select Application access.
To reduce licensing for users who comment occasionally and aren't concerned about tracking said comments, you could make your instance public and available to anonymous users. If you'd like to track these comments to unique users, then you'll have to purchase licenses for them.
For Cloud applications:
If you want to allow anonymous users (anyone not signed in) access to your applications, you can manage it via permissions in each application. Anonymous users don't count towards your license.
- Confluence – Global Permissions Overview
- JIRA Service Desk – Managing access to your service desk
- JIRA applications – Allowing anonymous access to your project
Check out this article for more on setting up anonymous access for Atlassian Cloud applications.
For Server applications:
JIRA applications can be configured to allow users to create issues without having logged in.
For this, you need to:
- Allow users to browse and search issues in the project without logging in.
- Add the Anyone group to the Browse Project permission in the permission scheme for the project.
- Allow users to create issues in that project without logging in.
- Add the Anyone group to the Create Issue permission in the permission scheme for the project.
- Set the Reporter in the project's field configuration scheme to optional.
Check out this article for more information on allowing anonymous access to your project in JIRA Server applications.