2 Byte characters (Japanese, Korean, Chinese) do not display in Powerpoint macro

Still need help?

The Atlassian Community is here for you.

Ask the community


PPT files which contain Japanese, Korean, or Chinese characters are not properly rendered in Confluence.



Try to reproduce the in issue on different environments.

  • The issue DOES NOT happen on Mac, Ubuntu.
  • The issue DOES happen on CentOS, Windows 7.


Missing necessary fonts on a running environment. See CONF-25408 - Getting issue details... STATUS


Install necessary fronts on a running environment.

  • On CentOS
    Running the following command on terminal

    $ sudo yum install "@Korean Support"
    $ sudo yum install "@Japanese Support"
    $ sudo yum install "@Chinese Support"

    After applying the change, your Confluence instance must be restarted. All files that are rendered incorrectly must be uploaded again.

    You might need to uninstall and reinstall the CentOS language pack, should you have installed it before and the issue still persists, e.g:

    sudo yum erase "@Chinese Support"$ 
    sudo yum install "@Chinese Support"
  • On Windows System, we haven't found any solution yet


Last modified on Jul 18, 2016

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.