Adding an inline comment in Confluence throws a pop-up error "The editor didn't load properly. Please reload the page to try again"
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Summary
This KB treats a generic error message while performing the action of adding an inline comment on a page in Confluence.
Environment
This problem was identified in Confluence server and datacenter version 7. It could also affect other versions of Confluence.
You may see this issue with both or just one of the following apps installed:
- The app Advanced Roadmaps for Jira in Confluence version 1.2.0
- The app Google Drive & Docs for Confluence version 125
Diagnosis
If you're attempting to add an inline comment to a page and see the above error, check if you have one or more of the aforementioned apps installed.
The following error may appear in atlassian-confluence.log:
2021-01-12 09:46:40,098 ERROR [http-nio-6773-exec-7] [[Standalone].[localhost].[/c773].[file-server]] log Servlet.service() for servlet [file-server] threw exception
-- referer: http://localhost:6773/c773/display/TEST | url: /c773/s/d41d8cd98f00b204e9800998ecf8427e-CDN/5vfkxl/8502/98c8e43717c0ab2f2ac7cca8cdb7048d439e20e4/125/_/download/resources/com.bilith.lref.confluence-gdrive:autoconvert-resources/autoconvert.js | traceId: 9e3b93b7b93cf4d8 | userName: admin
java.lang.RuntimeException: Cannot read resource /js/autoconvert.js
at com.atlassian.plugin.webresource.impl.snapshot.Resource$1.writeTo(Resource.java:204)
at com.atlassian.plugin.webresource.transformer.CompileTimeTransformer$1.writeTo(CompileTimeTransformer.java:59)
at com.atlassian.plugin.webresource.impl.helpers.ResourceServingHelpers$8.writeTo(ResourceServingHelpers.java:465)Cause
This issue can be caused by one or more apps.
- Version 1.2.0 of the 'Advanced Roadmaps for Jira in Confluence' app has a bug that causes the above error when adding an inline comment. For further details please refer to the following bug report: CONFSERVER-60564 - Inline comments do not work in Confluence with Advanced Roadmaps for Jira app version 1.2.0.
- Version 125 of the Google Drive & Docs for Confluence app.
Solution
Depending on the app you have installed, update it to its fixed version:
- Update the 'Advanced Roadmaps for Jira in Confluence' app to at least version 1.2.1, which contains the fix for this problem.
- Update Google Drive & Docs for Confluence to the latest version available.