Symptoms

When an administrator navigates to Confluence Admin > Atlassian Support Tools, the sidebar tabs of the support tool function load properly, but the main content just keeps loading as seen on the screenshot below:

Diagnosis

No errors can be found in the logs, browser may display various Javascript-related errors.

Cause

The cause is having the JavaScript served in header option disabled under Confluence Admin > General Configuration.

Resolution

The solution is to enable the JavaScript served in header option disabled under Confluence Admin > General Configuration.