Clicking on links from MS Office opens 2 browser tabs when SAML SSO is enabled

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This Knowledge Base article applies equally to both the Atlassian Server and Atlassian Cloud platforms.

Problem

When embedding a hyperlink to a Confluence page in Microsoft Office and clicking on it, 2 browser tabs are opened:

  • 1 with the intended page
  • 1 with a SAML login failure message

Diagnosis

Environment

  • Confluence with SAML SSO enabled

Steps to Reproduce

  • Open MS Word, PowerPoint, etc

  • Copy the URL of a Confluence page 
  • Paste this in the Office document
  • Navigate to this link from the Office document by clicking on it or by holding down Ctrl + clicking on the link
  • 2 browser tabs will open instead of the expected 1 tab

Cause

Microsoft has identified this issue and provides an explanation in their article You are redirected to a logon page or an error page, or you are prompted for authentication information when you click a hyperlink to a SSO Web site in an Office document

Workaround

Please reference Microsoft's article for resolution steps: Error message when clicking hyperlink in Office: "Cannot locate the Internet server or proxy server"


Description Clicking on links from MS Office opens 2 browser tabs when SAML SSO is enabled
Product Confluence
Last modified on Aug 1, 2019

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