Confluence Cloud Access Denied

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User is not able to access Confluence, a space, or a page. Gets "Access Denied" error.

Possible Causes

  • Global Permissions (only applicable if using JIRA Cloud) - Permission to log in to JIRA.
  • Application Access (only applicable if using JIRA Cloud) - Access can be toggled on/off by a checkbox. In some cases a user might be inadvertently unchecked by an administrator. 
  • Space Permissions - Every space has its own independent set of permissions. Space permissions can only be granted by a space administrator.
  • Page Permissions - Page restrictions allow you to control who can view or edit individual pages in a space. To add or remove restrictions to a page you will need to have permissions to edit the page and 'Restrict' or 'Admin' permission in the space. 

    The 'Edit Space Permissions' page is divided into the following sections:

    • Groups – a list of groups which already have permissions to access the site.
    • Individual Users – a list of users who already have permissions to access the site.
    • Anonymous Access – the space permissions granted to all anonymous users of the site.


    • All (View)
    • Pages (Add/Restrict/Delete)
    • Blog (Add/Delete)
    • Comments (Add/Delete)
    • Attachments (Add/Delete)
    • Mail (Delete)
    • Space (Export/Admin)


Warning: If you deny all administrative access to a space by mistake, so that nobody has access to administer the space any more, you will need to ask someone in the confluence-administrators group to fix the permissions for you.

Last modified on Nov 15, 2018

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