Confluence Cloud Access Denied
User is not able to access Confluence, a space, or a page. Gets "Access Denied" error.
- Global Permissions (only applicable if using JIRA Cloud) - Permission to log in to JIRA.
- Application Access (only applicable if using JIRA Cloud) - Access can be toggled on/off by a checkbox. In some cases a user might be inadvertently unchecked by an administrator.
- Space Permissions - Every space has its own independent set of permissions. Space permissions can only be granted by a space administrator.
- Page Permissions - Page restrictions allow you to control who can view or edit individual pages in a space. To add or remove restrictions to a page you will need to have permissions to edit the page and 'Restrict' or 'Admin' permission in the space.
The 'Edit Space Permissions' page is divided into the following sections:
- Groups – a list of groups which already have permissions to access the site.
- Individual Users – a list of users who already have permissions to access the site.
- Anonymous Access – the space permissions granted to all anonymous users of the site.
- Global Permissions - If using JIRA, check that user has permission to login.
- Application Access - If using JIRA, ensure the user has access to Confluence.
- Assign space permissions - Permissions are broken up into seven categories. At a minimum, ensure the user(s) has access to All (View).
- All (View)
- Pages (Add/Restrict/Delete)
- Blog (Add/Delete)
- Comments (Add/Delete)
- Attachments (Add/Delete)
- Mail (Delete)
- Space (Export/Admin)
- Add or Remove Page Restrictions - Edit the page(s) in question and check
- Space Permissions overview - General overview of how Confluence permissions are applied
Warning: If you deny all administrative access to a space by mistake, so that nobody has access to administer the space any more, you will need to ask someone in the confluence-administrators group to fix the permissions for you.