Confluence Disabled users when checked "Filter out expired users" on User directory configuration

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

Confluence disable all users when configured the user directory to "Filter out Expired user" with Active Directory Global Catalog Port

  • With "Filter out Expired user" unchecked, noticed "Title Attribute" in the user profile

The following appears in the atlassian-confluence.log

2016-09-21 16:14:16,504 INFO [scheduler_Worker-9] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] deleteCachedUsersByName deleting [ 210 ] users
2016-09-21 16:14:18,486 INFO [scheduler_Worker-9] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] deleteCachedUsersByName deleted [ 210 ] users in [ 1982ms ]

Diagnosis

Environment

  • Using AD global catalog ports 3268/3269.
  • Checked "Filter out expired users" In user directory configuration

Cause

Workaround

  • Switch to port 389/636 LDAP/LDAPS
  • Unchecked the "Filter out Expired user" option

Last modified on Nov 7, 2016

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