Confluence returns system error due to 'Invocation of method 'isShowSignUp' in class com.atlassian.confluence.user.actions.LoginAction threw exception java.lang.NullPointerException at /login.vm'
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
After attempting to log in, Confluence returns System Error:
The following appears in the atlassian-confluence.log:
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2014-12-24 21:26:20,866 ERROR [http-bio-10565-exec-9] [opensymphony.webwork.dispatcher.VelocityResult] doExecute Unable to render Velocity Template, '/login.vm'
-- url: /confluence/login.action | userName: anonymous | action: login
org.apache.velocity.exception.MethodInvocationException: Invocation of method 'isShowSignUp' in class com.atlassian.confluence.user.actions.LoginAction threw exception java.lang.NullPointerException at /login.vm[line 6, column 28]
at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:337)
at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:284)
at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262)
at org.apache.velocity.runtime.parser.node.ASTReference.value(ASTReference.java:507)
at org.apache.velocity.runtime.parser.node.ASTExpression.value(ASTExpression.java:71)
at org.apache.velocity.runtime.parser.node.ASTSetDirective.render(ASTSetDirective.java:142)
at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:336)
at org.apache.velocity.Template.merge(Template.java:328)
at org.apache.velocity.Template.merge(Template.java:235)
at com.opensymphony.webwork.dispatcher.VelocityResult.doExecute(VelocityResult.java:91)
at com.atlassian.xwork.results.ProfiledVelocityResult.doExecute(ProfiledVelocityResult.java:21)
at com.atlassian.confluence.setup.webwork.EncodingVelocityResult.doExecute(EncodingVelocityResult.java:48)
at com.opensymphony.webwork.dispatcher.WebWorkResultSupport.execute(WebWorkResultSupport.java:116)
at com.opensymphony.xwork.DefaultActionInvocation.executeResult(DefaultActionInvocation.java:263)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:187)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
at com.atlassian.confluence.core.ConfluenceWorkflowInterceptor.intercept(ConfluenceWorkflowInterceptor.java:65)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
at com.atlassian.xwork.interceptors.XsrfTokenInterceptor.intercept(XsrfTokenInterceptor.java:100)
at com.atlassian.confluence.xwork.ConfluenceXsrfTokenInterceptor.intercept(ConfluenceXsrfTokenInterceptor.java:26)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
at com.atlassian.confluence.security.interceptors.CaptchaInterceptor.intercept(CaptchaInterceptor.java:50)
...
Caused by: java.lang.NullPointerException
at com.atlassian.confluence.user.crowd.DefaultApplicationCache.toCacheValue(DefaultApplicationCache.java:69)
at com.atlassian.confluence.user.crowd.DefaultApplicationCache.putApplication(DefaultApplicationCache.java:54)
at com.atlassian.confluence.user.crowd.CachedCrowdApplicationDao.findByName(CachedCrowdApplicationDao.java:50)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
... 295 more
Diagnosis
Determine the list_index for each directory in the Confluence database using the following SQL query:
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SELECT * FROM cwd_app_dir_mapping ORDER BY 5;⚠️This error can also occur when the cwd_application and/or cwd_app_dir_mapping tables are empty after a failed XML import. If this is the case, please follow Unable to Log In to Confluence.
Cause
This problem occurs if the list index of your directories is not incremental (0,1,2..), or if the cwd_app_dir_mapping the table does not include a directory with a list-index of 0.
Solution
Resolution
Shutdown Confluence
Update the
cwd_app_dir_mappingtable so that thelist_indexof the directories are in proper incremental order (i.e., 0, 1, 2, ...). You can use the following SQL queries:1 2 3 4 5 6 7 8 9 10 11UPDATE cwd_app_dir_mapping SET LIST_INDEX=0 WHERE ID=<first_id>; UPDATE cwd_app_dir_mapping SET LIST_INDEX=1 WHERE ID=<second_id>; UPDATE cwd_app_dir_mapping SET LIST_INDEX=2 WHERE ID=<third_id>;Restart Confluence
Always back up your data before making any database modifications. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.
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