Forgot Password and Self-Service Reset Password Missing or Not Visible

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Symptoms

First Case

  1. Users report that they cannot reset their own password in their profile as the Reset Password link is missing
  2. On the Login Screen for Confluence, the Forgot Password link does not appear
  3. Previously, users were able to Reset their own password and the Forgot password link was present

Second Case

  1. The Forgot Password link is missing on the login page
  2. Users can not receive email to reset their password in Confluence

Cause

First Case

The cause of this issue is checkbox under Confluence Administration > General Configuration > Security Configuration > Security and Privacy entitled: 

Delegate user management to JIRA.  More about User Management
When that box is checked, the Reset Password and Forgot Password links are removed from the instance. 
Second Case
The cause in the second case is a custom CSS manipulation in the Global Stylesheet. This can be checked by going to Confluence Administration > General Configuration > Stylesheet > Global Stylesheet and see if the Global Stylesheet has been altered to add in the code:


#forgot-password {  
  display:none;  
}  

Resolution

  • First case resolution: uncheck the checkbox for External User Management under Confluence Administration > General Configuration > Security Configuration > Security and Privacy
  • Second case resolution: remove the following code from the Global Stylesheet found under Confluence Administration > General Configuration > Stylesheet > Global Stylesheet

    #forgot-password {
       display:none;
    }

    Removing the code above removes the hidden-display of the Forgot Password link

Description

This page covers how to address the issue of the Forgot Password and Self-Service Reset Password Missing or Not Visible.

ProductConfluence
Last modified on Oct 16, 2018

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