# Getting a blank or white screen when accessing confluence via browser

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## Symptoms

When trying to reach Confluence via a web browser, the user encounters a blank/white screen. There are no errors on screen.

Both the Tomcat and the Confluence application logs show that Confluence is running fine.

## Cause

This is commonly due to context path configurations in <confluence_install>/conf/server.xml. For example, if the context path is set to "/confluence", then accessing the URL without the additional "/confluence" path will result in a blank screen.

## Resolution 1

• Go to your <confluence_install> directory and open /conf/server.xml in a text editor.
• Locate the Context element, which looks something like the below:

<Context path="/wiki" docBase="../confluence" debug="0" reloadable="false" useHttpOnly="true">

In the above example, the context path is set to "/wiki". Therefore, in your browser, you should access Confluence at http://servername:port/wiki instead of simply http://servername:port. The latter will result in a blank screen.

## Resolution 2

Verify that any proxy is directing traffic to the correct port as designated in the server.xml file referenced above. For Apache proxies this document may be of help: Using Apache with mod_proxy

## Resolution 3

Verify that the name="" property in your /conf/server.xml file is pointing to the same domain as the base URL:

<Host name="server_name" debug="0" appBase="webapps" unpackWARs="true" autoDeploy="false">