How do I search from Active Directory's global catalog?

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Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Purpose

Your application connects to Active Directory (AD) for user management. Accessing AD may be very slow, or you could be running into PartialResultsExceptions and UnknownHostExceptions as described in these articles:

Solution

  • Turn off 'Follow Referrals' in the 'Advanced Settings' section of your User Directory configuration
  • Point Confluence to your Global Catalog. The catalog is read-only, but it contains all users, groups, and memberships from across your forest.
    • The global catalog can be accessed on port 3268, but be sure to talk to your AD admin for global catalog connection details. Simply point to the domain controller that houses the global catalog.

Last modified on Jan 23, 2025

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