javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.
You have already imported the target server's certificate into Confluence's keystore, as described in Connecting to LDAP or Jira applications or Other Services via SSL.
The following appears in the
org.springframework.ldap.CommunicationException: server:636; nested exception is javax.naming.CommunicationException: server:636 [Root exception is javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure]
The CA's intermediate certificates are not imported into Confluence's keystore. For example: https://support.globalsign.com/customer/portal/articles/1211591-trusted-root-intermediate-certificates (GlobalSign), or this: https://support.godaddy.com/help/article/5239/generating-a-csr-and-installing-an-ssl-certificate-in-tomcat-4-x5-x6-x7-x (for GoDaddy, refer to the section under "Installing Your SSL in Tomcat").
- Follow your CA's instructions to import the intermediate certs into Confluence's keystore. You may need to contact your CA's support for further assistance, as this is beyond the scope of Atlassian Support