Mention Feature Doesn't Work for Specific User if Disable Autocomplete option is enabled
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*Except Fisheye and Crucible
Specific user(s) are unable to mention any users using autocomplete in the editor using "@" as the trigger of this feature.
Using the insert menu by choosing Insert > User Mention then search for and select the user you want to mention, works without any issue
This is due to the "Disable Autocomplete" option in the user profile setting enabled.
If you want to identify what users have enabled the "Disable Autocomplete" option on their profile, you can make use of the following query:
SELECT u.user_key, u.username, cw.first_name, cw.last_name, o.entity_key, o.boolean_val
FROM os_propertyentry o
JOIN user_mapping u ON u.user_key=substr(o.entity_name, length('USERPROPS-')+1)
JOIN cwd_user cw ON cw.user_name=u.username
WHERE o.entity_key LIKE '%confluence.prefs.editor%' AND boolean_val=true
ORDER BY u.username, o.entity_key ASC
In order to fix this issue, the affected user needs to follow the steps below to disable the "Disable Autocomplete" option.
- Access your "User Profile" by clicking user avatar on the top right and select "Profile"
- Navigate to the "Settings" tab
- Click the "Editor" section on the left side of the menu
- Untick the "Disable Autocomplete" option