Mention Feature Doesn't Work for Specific User if Disable Autocomplete option is enabled
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Specific user(s) are unable to mention any users using autocomplete in the editor using "@" as the trigger of this feature.
Diagnosis
Using the insert menu by choosing Insert > User Mention then search for and select the user you want to mention, works without any issue
Cause
This is due to the "Disable Autocomplete" option in the user profile setting enabled.
If you want to identify what users have enabled the "Disable Autocomplete" option on their profile, you can make use of the following query:
PostgreSQL
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SELECT u.user_key, u.username, cw.first_name, cw.last_name, o.entity_key, o.boolean_val
FROM os_propertyentry o
JOIN user_mapping u ON u.user_key=substr(o.entity_name, length('USERPROPS-')+1)
JOIN cwd_user cw ON cw.user_name=u.username
WHERE o.entity_key LIKE '%confluence.prefs.editor%' AND boolean_val=true
ORDER BY u.username, o.entity_key ASCResolution
In order to fix this issue, the affected user needs to follow the steps below to disable the "Disable Autocomplete" option.
Access your "User Profile" by clicking user avatar on the top right and select "Profile"
Navigate to the "Settings" tab
Click the "Editor" section on the left side of the menu
Untick the "Disable Autocomplete" option
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