Mention Feature Doesn't Work for Specific User if Disable Autocomplete option is enabled

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Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

Problem

Specific user(s) are unable to mention any users using autocomplete in the editor using "@" as the trigger of this feature.

Diagnosis

Using the insert menu by choosing Insert > User Mention then search for and select the user you want to mention, works without any issue

Cause

This is due to the "Disable Autocomplete" option in the user profile setting enabled.

Resolution

In order to fix this issue, the affected user needs to follow the steps below to disable the "Disable Autocomplete" option.

  1. Access your "User Profile"
  2. Navigate to the "Setting" tab
  3. Click the "Editor" section on the left side of the menu
  4. Untick the "Disable Autocomplete" option

Last modified on Jan 7, 2021

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