Mention Feature Doesn't Work for Specific User if Disable Autocomplete option is enabled

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Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

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Specific user(s) are unable to mention any users using autocomplete in the editor using "@" as the trigger of this feature.


Using the insert menu by choosing Insert > User Mention then search for and select the user you want to mention, works without any issue


This is due to the "Disable Autocomplete" option in the user profile setting enabled.

If you want to identify what users have enabled the "Disable Autocomplete" option on their profile, you can make use of the following query: 

SELECT u.user_key, u.username, cw.first_name, cw.last_name, o.entity_key, o.boolean_val 
FROM os_propertyentry o 
JOIN user_mapping u ON u.user_key=substr(o.entity_name, length('USERPROPS-')+1) 
JOIN cwd_user cw ON cw.user_name=u.username 
WHERE o.entity_key LIKE '%confluence.prefs.editor%' AND boolean_val=true 
ORDER BY u.username, o.entity_key ASC


In order to fix this issue, the affected user needs to follow the steps below to disable the "Disable Autocomplete" option.

  1. Access your "User Profile" by clicking user avatar on the top right and select "Profile"
  2. Navigate to the "Settings" tab
  3. Click the "Editor" section on the left side of the menu
  4. Untick the "Disable Autocomplete" option

Last modified on May 4, 2023

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