Missing buttons or the entire top bar with "$soyTemplateRendererHelper.getRenderedTemplateHtml" error message

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

The top Confluence header bar is missing or some of the buttons can't be seen. Instead, appears an error message:

$soyTemplateRendererHelper.getRenderedTemplateHtml("com.atlassian.auiplugin:aui-experimental-soy-templates", "aui.page.header.soy", $templateParameters)

If you look closely, there's an error message with black font in the blue top bar.

Diagnosis

You may have undergone the following prior to this issue:

  • Confluence upgrade
  • Server system update
  • Updating plugins which can trigger this bug:  CONFSERVER-22390 - Getting issue details... STATUS

Cause

Some system plugins or modules related to the navbar are disabled.

Resolution 1 - REST API

To resolve this without downtime, follow the REST API workaround described on the bug:  CONFSERVER-22390 - Getting issue details... STATUS

Resolution 2 - Database (requires downtime)

Check if there's any system plugin that's disabled:

  1. Check the state of your plugins in the database side:

    select bandanavalue from bandana where bandanakey = 'plugin.manager.state.Map'
  2. Check if one or all of the following lines exists:

      <entry>
        <string>com.atlassian.confluence.extra.officeconnector:velocity.helper</string>
        <boolean>false</boolean>
      </entry>
      <entry>
        <string>com.atlassian.confluence.plugins.confluence-lookandfeel:siteLogoHelperContext</string>
        <boolean>false</boolean>
      </entry>
      <entry>
        <string>com.atlassian.confluence.plugins.soy:soyTemplateRendererHelperContext</string>
        <boolean>false</boolean>
      </entry>

    (warning) This indicates that the entries above are disabled. The three entries refer to plugin modules. You may see all or just some of them disabled.

  3. Use the guide from the documentation below to return the plugin back to enabled:

Last modified on Dec 18, 2020

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