No Macro Metadata error when trying to insert JIRA Issue Macro

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Problem

• No Macro Metadata error when trying to insert a new JIRA macro in a page:

• The JIRA Issue macro sidebar is missing when you try to insert the JIRA Issue macro in the page:

Diagnosis

1. Check if the Workbox plugins are disabled, if yes, go to Resolution 1.
1. Workbox - Common Plugin
2. Workbox - Confluence Provider Plugin
3. Workbox - Host Plugin

2. Check if the In-app Notifications is disabled, if yes, go to Resolution 2.

3. Ensure that there are no scripts in Confluence Admin >> Custom HTML. If there is please remove all code to eliminate the possibility of customization. If it is only occurring in specific Spaces, please try to check if there is any customization in those locations as well.

Cause

The cause of the issue is, the Workbox plugins or the In-app Notifications were disabled and that somehow was interfering with the JIRA Macros plugin. This issue is currently tracked in  CONF-32861 - Getting issue details... STATUS

Resolution 1

If the Workbox plugins are disabled, please enable the plugins following the sequence below

Resolution 3

Only try this resolution if the other two resolutions above does not solve the issue.

1. Shutdown Confluence.
2. Run the query to verify, if it return you a result, please proceed on step 3

SELECT * FROM BANDANA WHERE BANDANAKEY ='com.atlassian.mywork.target';
3. Run the query below to delete the entry:

DELETE FROM BANDANA WHERE BANDANAKEY ='com.atlassian.mywork.target';
4. Clear Plugin Cache.
5. Restart Confluence.