Pages can not be copied or images not loaded on a page

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Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

Problem

Images are unable to be loaded:

Or an error appears when trying to copy a page:

 

 

The following appears in the Atlassian-Confluence.log

2015-04-24 10:13:20,200 ERROR [http-bio-8090-exec-4611] [atlassian.confluence.pages.DefaultAttachmentManager] getAttachmentData Could not find data for attachment: Attachment: xxxxxxxx_xxxxxxx.jpg v.1 (xxxxxxxxxx) xxx.xxxxxxx - com.atlassian.confluence.pages.persistence.dao.filesystem.AttachmentDataFileSystemException: No such file for Attachment: xxxxxxxx_xxxxxxx.jpg v.1 (xxxxxxxxxxx) xxx.xxxxxxx

Diagnosis

If you find the following in the <Confluence Home>Attachments directory, you are affected by this issue:

/data/confluence/attachments/ver003/16/131/13631516/112/101/17601362_moved_out_of_the_way

/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way

/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596180

/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596181

/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596182

/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596183

/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596180/1

/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596181/1

/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596182/1

/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596183/1

/data/confluence/attachments/ver003/16/131/13631516/132/153/21403382_moved_out_of_the_way

/data/confluence/attachments/ver003/16/131/13631516/132/153/21403382_moved_out_of_the_way/21596321

/data/confluence/attachments/ver003/16/131/13631516/132/153/21403382_moved_out_of_the_way/23003571

/data/confluence/attachments/ver003/16/131/13631516/132/153/21403382_moved_out_of_the_way/23003662

 

Cause

 A failed attempt to move a page(s) that timed out. 

Resolution

Copying the contents from the moved_out_of_the_way directories back to the original directory will ensure the images display correctly.

 

 

 

Last modified on Mar 30, 2016

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