PDF attachment download does not open in Internet Explorer IE 11

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

 

 

Problem

 

When downloading PDF files via IE 11 the files are incompletely downloaded and does not open . When trying to open the PDF the below message is displayed

 


Environment

  • The issue occurs on internet explorer IE 11
  • Confluence uses a proxy server .

Cause

This is caused due to some issue with the proxy server settings. 

 

 

Workaround

This issue is solved when Confluence is used bypassing the proxy.

You might want to check the compression settings in your proxy configuration.

Alternatively, use other browsers to download the attachment (Chrome, Firefox etc).

Last modified on Feb 26, 2016

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