SAML endpoints not working after upgrading Confluence or the SAML/SSO plugin

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Platform Notice: Data Center Only - This article only applies to Atlassian products on the data center platform.

Summary

After upgrading Confluence or the SAML plugin, the SAML endpoints no longer work.  

Environment

  • Confluence Data Center
  • SSO plugin version 4 or newer

Diagnosis

Accessing SAML endpoints returns 404 messages. Example:

  • <Confluence-URL>/plugins/servlet/saml-logout

Cause

The SAML for Data Center plugin has been renamed to SSO for Atlassian Data Center starting from version 4. With this change, all endpoints and settings were also renamed to SSO.

Solution

Use SSO where SAML was previously used. In the example above, the new endpoint is:

  • <Confluence-URL>/plugins/servlet/sso-logout

The plugin settings can be retrieved from the database with the following query:

SELECT * FROM BANDANA WHERE BANDANAKEY like 'com.atlassian.plugins.authentication.sso.config%';
Last modified on Oct 5, 2021

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