Unable to preview images on a Confluence page
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Clicking on an image within any Confluence page does not open a preview window.
Diagnosis
- The image preview does not display anything.
- The atlassian-confluence.log shows this message:
2020-08-09 09:26:56,639 ERROR [http-nio-8080-exec-103] [ContainerBase.[Standalone].[localhost].[/]] log Unhandled exception occurred whilst decorating page
-- referer: https://confluenceXXXXXXXXXXXXXXXX | url: /plugins/servlet/XXXXXXXX.png | traceId: XXXXXXXXXX | userName: XXXXXXXXXXX
java.lang.RuntimeException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe
at com.atlassian.confluence.image.effects.ImageFilterServlet.uncheckAndIgnoreClientAbortExceptions(ImageFilterServlet.java:471)
at com.atlassian.confluence.image.effects.ImageFilterServlet.lambda$doGet$0(ImageFilterServlet.java:150)
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:21)
at com.atlassian.sal.spring.component.SpringHostContextAccessor.lambda$doInTransaction$0(SpringHostContextAccessor.java:70)
at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:140)
at com.atlassian.sal.spring.component.SpringHostContextAccessor.doInTransaction(SpringHostContextAccessor.java:68)
at com.atlassian.confluence.spring.transaction.interceptor.ConfluenceSpringHostContextAccessor.access$001(ConfluenceSpringHostContextAccessor.java:21)
at com.atlassian.confluence.spring.transaction.interceptor.ConfluenceSpringHostContextAccessor.lambda$doInTransaction$3(ConfluenceSpringHostContextAccessor.java:72)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:84)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:68)
at com.atlassian.confluence.spring.transaction.interceptor.ConfluenceSpringHostContextAccessor.doInTransaction(ConfluenceSpringHostContextAccessor.java:72)
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:18)
at sun.reflect.GeneratedMethodAccessor289.invoke(Unknown Source)
Caused by: org.apache.catalina.connector.ClientAbortException: java.io.IOException: Broken pipe
at org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:351)
at org.apache.catalina.connector.OutputBuffer.flushByteBuffer(OutputBuffer.java:776)
at org.apache.catalina.connector.OutputBuffer.append(OutputBuffer.java:681)
at org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:386)
at org.apache.catalina.connector.OutputBuffer.write(OutputBuffer.java:364)
at org.apache.catalina.connector.CoyoteOutputStream.write(CoyoteOutputStream.java:96)
at com.atlassian.confluence.web.filter.ResponseOutputStreamFilter$NoopAfterCloseOutputStream.write(ResponseOutputStreamFilter.java:100)
at com.atlassian.gzipfilter.RoutableServletOutputStream.write(RoutableServletOutputStream.java:134)
at com.opensymphony.module.sitemesh.filter.RoutableServletOutputStream.write(RoutableServletOutputStream.java:118)
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2315)
at org.apache.commons.io.IOUtils.copy(IOUtils.java:2270)
at org.apache.commons.io.IOUtils.copyLarge(IOUtils.java:2291)
at org.apache.commons.io.IOUtils.copy(IOUtils.java:2246)
at com.atlassian.confluence.image.effects.ImageFilterServlet.copyToResponse(ImageFilterServlet.java:295)
at com.atlassian.confluence.image.effects.ImageFilterServlet.respondWithGeneratedPreview(ImageFilterServlet.java:183)
at com.atlassian.confluence.image.effects.ImageFilterServlet.doGetInTransaction(ImageFilterServlet.java:159)
at com.atlassian.confluence.image.effects.ImageFilterServlet.lambda$doGet$0(ImageFilterServlet.java:148)Cause
The Confluence Preview plugin is not active.
Solution
To enable the plugin, please follow these steps:
- Go to Cog Icon.
- Select Manage Apps.
- On the Manage Apps screen, select the Option "All apps".
- Search for "Confluence Preview" on the list.
- Expand the "Confluence Preview" and click Enable.
See Also
Attachment Preview is not Working
Last modified on Mar 7, 2025
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