Unable to preview Office files on a Confluence page
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Summary
Unable to preview the Office files added as an attachment on a Confluence page due to sandbox crashed error message.
Environment
Confluence Data Center 8.5.6.
Diagnosis
- While previewing the Office files added as an attachment on the Confluence page, a Sandbox crashed error message is observed in the application logs(atlassian-confluence.log):
2024-03-11 10:26:01,785 ERROR [http-nio-8090-exec-2 url: /rest/office/1.0/view; user: *****] [com.benryan.rest.ConverterMacroResource] getContent Sandbox has crashed while serving the request
-- url: /rest/office/1.0/view | userName: ***** | referer: https://CONFLUENCE_BASE_URL/display/Page_Title | traceId: f6adf8eb17c46715 - With enhanced logging for the Sandbox, an error message similar to the one below can be observed in the application logs (atlassian-confluence.log) despite the locale settings (-Duser.language=en -Duser.country=US) added to the JVM parameters in the System properties
"com.aspose.slides.exceptions.ArgumentException: Culture Name: en-DK is not a supported culture"- Traces similar to the following can be found in the logs atlassian-confluence.log.
2024-03-12 07:56:38,045 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: Exception in thread \"main\" java.lang.ExceptionInInitializerError
2024-03-12 07:56:38,045 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: \tat com.aspose.slides.FontsLoader.do(Unknown Source)
2024-03-12 07:56:38,045 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: \tat com.aspose.slides.FontsLoader.loadExternalFonts(Unknown Source)
2024-03-12 07:56:38,046 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: \tat com.atlassian.plugins.conversion.AsposeUtils.configureFonts(AsposeUtils.java:142)
2024-03-12 07:56:38,046 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: \tat com.atlassian.plugins.conversion.AsposeAware.<clinit>(AsposeAware.java:13)
2024-03-12 07:56:38,046 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: \tat com.atlassian.plugins.conversion.sandbox.html.SandboxHtmlConversionTask.apply(SandboxHtmlConversionTask.java:30)
2024-03-12 07:56:38,046 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: \tat com.atlassian.plugins.conversion.sandbox.html.SandboxHtmlConversionTask.apply(SandboxHtmlConversionTask.java:19)
2024-03-12 07:56:38,046 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: \tat com.atlassian.confluence.impl.util.sandbox.SandboxServerWorker.processNextMessage(SandboxServerWorker.java:53)
2024-03-12 07:56:38,046 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: \tat com.atlassian.confluence.impl.util.sandbox.SandboxServer.run(SandboxServer.java:36)
2024-03-12 07:56:38,046 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: \tat com.atlassian.confluence.impl.util.sandbox.SandboxServer.main(SandboxServer.java:56)
2024-03-12 07:56:38,046 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: Caused by: class com.aspose.slides.exceptions.ArgumentException: Culture Name: en-DK is not a supported culture
2024-03-12 07:56:38,046 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: com.aspose.slides.internal.fw.if.for(Unknown Source)
2024-03-12 07:56:38,047 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: com.aspose.slides.internal.fw.if.<init>(Unknown Source)
2024-03-12 07:56:38,047 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: com.aspose.slides.internal.fw.if.do(Unknown Source)
2024-03-12 07:56:38,047 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker0: com.aspose.slides.internal.gj.char.try(Unknown Source)Cause
- The issue can be due to a corrupted plugin cache.
Solution
- Clearing the Confluence plugins cache can help to resolve the underlying issue.
Last modified on Aug 22, 2024
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