Unable to save attachments after Confluence upgrade

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

    

Summary

After upgrading Confluence, users are unable to save attachments

Environment

  • Confluence server and datacenter v7.4.5
  • Customware (ServiceRocket) autowatch plugin 1.3.0

Diagnosis

The following stack trace appears in Confluence logs when attaching a file to a Confluence page:

Caused by: java.lang.NoSuchMethodError: 'com.atlassian.confluence.core.ContentEntityObject com.atlassian.confluence.pages.Attachment.getContent()'
	at net.customware.confluence.plugin.autowatch.AutowatchListener.handleEvent(AutowatchListener.java:94)
	at com.atlassian.event.legacy.LegacyListenerHandler$LegacyListenerInvoker.invoke(LegacyListenerHandler.java:51)


Cause

This issue is caused by a problem within the Customware Servicerocket Autowatch plugin

Solution

  1. Disable the Autowatch plugin on Confluence Administration → Manage Apps.
  2. Contact ServiceRocket support.


Last modified on Nov 17, 2020

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