Unsafe character causes LDAP synchronization to fail

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.


LDAP group name with a unsafe character in Active Directory cause the synchronisation to fail.

The following appears in the atlassian-confluence.log

getValueFromAttributes Unsafe attribute value <Test Group\u000BName> for attribute <displayName>. Context: *****. . Attribute was skipped.


Confluence doesn't recognize or handle unsafe characters causing the LDAP synchronization to fail.


  • Go to Confluence Administrator > User Directories
  • Select the User Directory

  • Group Schema Settings

  • Insert the following Group Object Filter

  • Retry the sync.

Last modified on Nov 2, 2018

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.