Unsafe character causes LDAP synchronization to fail

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

LDAP group name with a unsafe character in Active Directory cause the synchronisation to fail.

The following appears in the atlassian-confluence.log

getValueFromAttributes Unsafe attribute value <Test Group\u000BName> for attribute <displayName>. Context: *****. . Attribute was skipped.

Cause

Confluence doesn't recognize or handle unsafe characters causing the LDAP synchronization to fail.

Workaround

  • Go to Confluence Administrator > User Directories
  • Select the User Directory

  • Group Schema Settings

  • Insert the following Group Object Filter

    (&(objectCategory=Group)(!(groupName=*\u000B*)))
  • Retry the sync.

Last modified on Nov 2, 2018

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