User Can't Access Confluence Cloud

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A user or more are unable to access the Confluence application in Cloud, but they have the ability to access JIRA and other apps within the same instance.

Cause / Resolution

There's few possibilities that can cause a user to not be able to access Confluence :

1 - First thing to check always is the application access within your instance and ensure the user has access to Confluence.

2- In some cases this can be related to the Global permissions for Confluence, if the user does not have view permissions he/she won't be able to view any Confluence space.

By ensuring the above settings are in place, the user in question should be able to access Confluence without much trouble.

Last modified on Nov 2, 2018

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