Viewfile cannot render PowerPoint and PDF files when the file extension is uppercase

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Symptoms

Using the viewppt or viewpdf macros gives the following error:

There was a problem converting this attachment. Please create an issue at http://jira.atlassian.com

Cause

The file conversion cannot handle uppercase extensions. This is a known issue created at CONFSERVER-17216 - Getting issue details... STATUS . Your comments and vote on that issue are very much appreciated.

Workound

Rename the files to use lowercase extensions:

  • EXAMPLE.PPT - > EXAMPLE.ppt
  • EXAMPLE.PDF - > EXAMPLE.pdf





























Last modified on Feb 2, 2018

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