When applying a new license key to Confluence, I get an error XSRF check failed
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
XSRF check failed error message appears when updating the license in Confluence
Environment
- Confluence Server and Data Center
Diagnosis
When applying a new License to Confluence, we get the error as below:
Cause
The most common cause is that the Server Base URL is not matching the one you are using to access Confluence.
Solution
- Please make sure that you have the same Base URL you are using to access your instance;
- This is the most common issue.
- Something might not be correctly configured in your proxy if you are using any. For further reference, please check this document:
- We might want to disable temporarily the XSRF check on Confluence as mentioned in this document - Configuring XSRF protection
- We might want to bypass the proxy if you have any and access Confluence directly to manually update it;
- We, of course, can always have the ability to change the license manually through the confluence.cfg.xml file:
Last modified on Mar 9, 2021
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