When Creating an Inline Comment the Message "Could not save the comment" Appears

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

When creating an inline comment the message Could not save the comment appears.

The following appears in the atlassian-confluence.log

2017-04-21 08:28:13,000 ERROR [http-nio-8443-exec-45] [common.error.jersey.ThrowableExceptionMapper] toResponse Uncaught exception thrown by REST service: Unexpected error
 -- referer: https://confluence.mycompany.com/pages/viewpage.action?pageId=12345678 | url: /rest/inlinecomments/1.0/comments | traceId: 369ce54081a42b82 | userName: 20556732
java.lang.RuntimeException: Unexpected error
...
Caused by: javax.xml.transform.TransformerException: java.lang.RuntimeException: Namespace for prefix 'ri' has not been declared.
...
Caused by: java.lang.RuntimeException: Namespace for prefix 'ri' has not been declared.

Diagnosis

Environment

  • Confluence is being used with Wily Introscope Profiler with Java parameter

    -javaagent:/path/to/wily/Agent.jar

Cause

Wily Introscope Profiler inserts extra code to the JVM that uses the same XML namespace.

Resolution

Remove -javaagent:/path/to/wily/Agent.jar from the Java command line. This is usually in setenv.sh or for Windows in the tomcat GUI.

 

Last modified on Jun 1, 2017

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