'Your security settings do not allow websites to use ActiveX controls' Message after Upgrade
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After upgrading a Confluence instance configured for access via SSL, Internet Explorer displays an Active X message stating that the current security settings restrict Active X:
Cause
The SSL certificate saved in Internet Explorer's cache is outdated, but IE is not replacing it with the new certificate automatically.
Resolution
From Inernet Explorer, go to
Tools >> Internet Options >> Content Tab.Under the Certificates section, click on "Clear SSL State."
Return to the
GeneraltabDelete the browser cookies once more.
Restart IE and attempt to navigate back to the Confluence instance.
The message should no longer display.
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