After upgrading to Crowd 2.11.x, Crowd Log Analyser is not working

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

Crowd version 2.11 introduced Support Tools Plugin with log analyser. While scanning logs in the home directory, the progress bar stuck at 0%.

Diagnosis

Environment

  • Crowd is hosted in a local network OR Crowd had no access to the internet.
  • No error thrown in the logs.

Cause

  • Crowd Log Analyser requires internet access to work properly.

Workaround

tip/resting Created with Sketch.

Atlassian applications allow the use of reverse-proxies/proxy integration within our products, however Atlassian Support does not provide assistance for configuring them. Consequently, Atlassian can not guarantee providing any support for them.

If assistance with configuration is required, please raise a question on Atlassian Answers.

Last modified on Nov 14, 2018

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