After upgrading to Crowd 2.11.x, Crowd Log Analyser is not working

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.


Crowd version 2.11 introduced Support Tools Plugin with log analyser. While scanning logs in the home directory, the progress bar stuck at 0%.



  • Crowd is hosted in a local network OR Crowd had no access to the internet.
  • No error thrown in the logs.


  • Crowd Log Analyser requires internet access to work properly.


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Atlassian applications allow the use of reverse-proxies/proxy integration within our products, however Atlassian Support does not provide assistance for configuring them. Consequently, Atlassian can not guarantee providing any support for them.

If assistance with configuration is required, please raise a question on Atlassian Answers.

Last modified on Nov 14, 2018

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