After upgrading to Crowd 2.11.x, Crowd Log Analyser is not working

Still need help?

The Atlassian Community is here for you.

Ask the community

This article only applies to Atlassian's server products. Learn more about the differences between cloud and server.

Problem

Crowd version 2.11 introduced Support Tools Plugin with log analyser. While scanning logs in the home directory, the progress bar stuck at 0%.

Diagnosis

Environment

  • Crowd is hosted in a local network OR Crowd had no access to the internet.
  • No error thrown in the logs.

Cause

  • Crowd Log Analyser requires internet access to work properly.

Workaround

tip/resting Created with Sketch.

Atlassian applications allow the use of reverse-proxies/proxy integration within our products, however Atlassian Support does not provide assistance for configuring them. Consequently, Atlassian can not guarantee providing any support for them.

If assistance with configuration is required, please raise a question on Atlassian Answers.

Last modified on Nov 14, 2018

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.