Connection to authentication server failed message when logging into Crowd after changing servers

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

The following appears in the UI when trying to log in:

Connection to authentication server failed. Please review the logs for more information
Cause
  1. The crowd.properties file was not updated when the Crowd Home Directory was migrated.
  2. Failed to login due to the http connection timeout.

Resolution

Cause 1:

  • Edit the crowd.properties file in the root of the home directory.
  • modify the line crowd.server.url so that it points to your new Crowd server.

Cause 2:

Please check this KB for the resolution.

 

Last modified on Feb 26, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.