Connection to authentication server failed message when logging into Crowd after changing servers

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.


The following appears in the UI when trying to log in:

Connection to authentication server failed. Please review the logs for more information
  1. The file was not updated when the Crowd Home Directory was migrated.
  2. Failed to login due to the http connection timeout.


Cause 1:

  • Edit the file in the root of the home directory.
  • modify the line crowd.server.url so that it points to your new Crowd server.

Cause 2:

Please check this KB for the resolution.


Last modified on Feb 26, 2016

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