Crowd logs show invalid stream header

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.


Various functions in Crowd fail. The following appears in the atlassian-crowd.log

2017-12-27 04:12:27,132 ajp-bio-8008-exec-457 ERROR [atlassian.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [com.atlassian.crowd.event.user.UserCredentialUpdatedEvent@5d4fb1b1] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.atlassian.crowd.event.listener.RemoveUserSessionWhenCredentialUpdatedListener.handleEvent(com.atlassian.crowd.event.user.UserCredentialUpdatedEvent), listener=com.atlassian.crowd.event.listener.RemoveUserSessionWhenCredentialUpdatedListener@52921a86}]
java.lang.RuntimeException: invalid stream header: 000B6469


The database memory cache stored on disk in the temp/ directory of the Crowd install for tomcat has been corrupted. This is not related to the session token being stored in memory or database.


From the installation directory of Crowd run this command while Crowd is running (this is for Linux) to confirm the location of the temp/ directory that is used.

sudo jinfo `cat apache-tomcat/work/` | fgrep " ="

It should return something like = /opt/atlassian/atlassian-crowd-3.1.1/apache-tomcat/temp


  1. Shut down Crowd
  2. Delete everything in the directory identified by
  3. Restart Crowd

Last modified on Jan 14, 2018

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.