Crowd server File System Corruption

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Symptoms

  • Unable to log to crowd server
  • detected following error message at the atlassian-crowd.log file:

 

 

 

2016-09-21 11:13:54,805 http-bio-8081-exec-170 ERROR [crowd.console.action.Login] Failed to connect to the authentication server, please check your crowd.properties
org.springframework.security.authentication.AuthenticationServiceException: Could not invoke service.. Nested exception is org.codehaus.xfire.fault.XFireFault: ParseError at [row,col]:[1,1]
Message: Premature end of file.
	at com.atlassian.crowd.integration.springsecurity.CrowdAuthenticationProvider.translateException(CrowdAuthenticationProvider.java:301)
	at com.atlassian.crowd.integration.springsecurity.CrowdAuthenticationProvider.authenticateUsernamePassword(CrowdAuthenticationProvider.java:164)
	at com.atlassian.crowd.integration.springsecurity.CrowdAuthenticationProvider.authenticate(CrowdAuthenticationProvider.java:102)
	at org.springframework.security.authentication.ProviderManager.authenticate(ProviderManager.java:156)
	at com.atlassian.crowd.integration.springsecurity.DynamicProviderManagerImpl.authenticate(DynamicProviderManagerImpl.java:40)
	at org.springframework.security.web.authentication.UsernamePasswordAuthenticationFilter.attemptAuthentication(UsernamePasswordAuthenticationFilter.java:94)

 

 

 

 

Cause

  1. There is a file system corruption on either the Crowd installation folder or Home directory.

 

Diagnostic 

    Please run the disk check on the Crowd file system containing install and home directories  to confirm whether we have File System Corruption or not: 

Resolution

 

With the file system corruption, please:

  • Redeploy the Crowd installation folder by downloading the same version of Crowd Archived.
  • Restore the Crowd home directory from backup
Last modified on May 18, 2017

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