Crowd shows inactive users from Active Directory as active

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Platform Notice: Server and Data Center Only. This article only applies to Atlassian products on the server and data center platforms.


Users in an Active Directory have been marked as inactive, but even after a successful sync, they still show up as 'active' in Crowd



  • Crowd integrated with an Active Directory instance, as a 'Connector' (non Delegated) directory.

Diagnostic Steps

  • Generate an LDIF from your Active Directory instance

  • Check which field in Active Directory is being used to mark the user as 'inactive' vs 'active'.


Crowd bases the active/inactive flag upon the UserAccountControl field.  It is possible that you may be using a different field to set the status of users.  This field is not currently customizable in Crowd, though there is a feature request for it.


  • Manually set users as 'inactive' in Crowd


  • Ask your Active Directory team to begin using the UserAccountControl field.

Last modified on Aug 16, 2019

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